SHIPPING POLICY

Delivery Times

For worldwide orders, processing may take 2-3 business days (excluding Saturdays, Sundays, and Holidays).

Estimated delivery is 5-10 business days after processing. Once your order has shipped, you will receive an email with tracking information.

Please note: while we make every effort to deliver packages within the estimated timeframe, the actual delivery date may be affected by factors such as flight schedules, customs clearance, weather conditions, and other external variables. For the most accurate delivery updates, please refer to the tracking link provided.

Shipping Address Accuracy

To ensure timely delivery and proper handling of your package, it is the customer's responsibility to provide a complete and accurate shipping address at checkout. This includes:

  • Correct abbreviations
  • Accurate street numbers
  • Building or apartment numbers
  • Any necessary route or delivery information

Please double-check your address details before finalizing your order. We cannot be held responsible for:

  • Lost, misplaced, or incorrectly delivered shipments due to incorrect or incomplete address information entered at checkout.
  • Refused deliveries or failed delivery attempts when the address provided at checkout was accurate and delivery was attempted as scheduled.

To ensure timely delivery and proper handling of your package, please ensure that your shipping address is accurately entered and includes all necessary information.

*Please note that a change in order status, such as an item being out of stock, we strive to promptly notify you via email. If an item you ordered becomes unavailable, we will inform you as soon as possible. If we do not anticipate restocking the item, we will cancel it from your order. Rest assured, if you paid with a credit card, you will not be charged for the canceled item, including any associated taxes or shipping fees.

Contact Customer Service

You can contact customer service for help via:

Shipping Summary

Processing Time 2-3 business days
Delivery Time 5-10 business days after processing
Tracking Email notification with tracking link
Coverage Worldwide shipping
Address Changes Must be verified before order processing
Support support@vaylene.com
Response within 24 hours

✓ Free Shipping on All VISIONFLEX™ Orders
Clear vision shouldn't cost extra to deliver

VISIONFLEX™ is committed to delivering your glasses quickly and securely. If you have any questions about shipping, please contact our customer service team.